Trusted Roof Repair in Austin, TX

Every state maintains a public online contractor licensing lookup. For Texas projects, verify at the Texas Department of Licensing and Regulation (tdlr.texas.gov). For Arizona, at the Arizona Registrar of Contractors (azroc.gov). For Georgia, at the Georgia Secretary of State's Professional Licensing Boards division. For Colorado, at the Colorado DORA contractor licensing portal. We provide our license numbers in every estimate and encourage you to verify status before signing. Our licenses are current and in good standing in all markets where we operate.

A contractor doing residential work should carry at minimum $1,000,000 per occurrence general liability insurance and state-required workers' compensation coverage. Ask for a certificate of insurance (COI) naming you as an additional insured for the duration of the project — this is a standard request that takes the contractor's insurance agent 10 minutes to issue. If a contractor cannot produce a COI, do not allow them on your roof. Apex provides current COIs at the estimate appointment.

For repairs under $1,500, we typically take no deposit — payment is due on completion and acceptance. For repairs between $1,500 and $5,000, we accept a 25 percent deposit at contract signing with the balance due on completion. For larger insurance-covered repairs, payment aligns with insurance disbursement schedules. We accept check, all major credit cards, and ACH bank transfer. We never require full upfront payment — if a contractor demands full payment before work begins, consider it a red flag.

Call or email our warranty line with a description of the issue and photos if possible. We acknowledge all warranty claims within 24 hours and schedule an inspection within 48 to 72 hours. If the failure is within our workmanship warranty scope, we repair it at no cost. If the failure is storm-related or outside the warranty scope, we provide a transparent assessment and estimate for the additional work. We do not require you to prove it is our fault before we come to look — we inspect first and make the scope determination in person.

Apex Roofing Solutions maintains BBB accreditation with an A+ rating in our primary markets. You can verify current rating, accreditation status, and complaint history at bbb.org by searching our business name and location. BBB accreditation requires a commitment to good-faith dispute resolution — all complaints are logged publicly and the business's response is visible. We have no unresolved complaints. We also maintain profiles on Google Business with verified reviews and on Houzz, where reviews are tied to confirmed project records.

Do not sign anything at the door — take their card, look up their license online, and call back if you want to proceed. Verify the license is registered in your state, not just another state with a reciprocity claim that may not apply to your municipality. Do not allow a contractor to file an insurance claim on your behalf without a signed assignment of benefits (AOB) disclosure reviewed by your insurance agent — AOB fraud is a documented problem in storm-affected markets. Ask for local references from work completed more than one year ago — contractors who will still be in your market to answer warranty calls are the ones worth hiring.

Safety comes first — we assess conditions before work begins and will advise on timing if weather poses a risk.

Place buckets under active drips, move valuables from affected areas, and avoid the attic during heavy rain. We'll handle everything else.

We can discuss flexible arrangements on a case-by-case basis — ask when you book and we'll outline what's available.

We're competitively priced and fully transparent — our quotes itemize labour and materials so you can compare accurately.

In most cases a targeted repair extends roof life significantly at a fraction of the cost — we'll tell you honestly if replacement is the better value.

We inspect (exterior + attic), diagnose the root cause, present a written repair plan, complete the work, and send you before/after photos. Most repairs are done in a single visit.